Advantages of cloud telephony that go beyond remote work

Telecom Tech Outlook | Wednesday, December 01, 2021

Cloud telephony provides scalable and dependable communication services for enterprises of all sorts and sizes without the hassle of developing and managing infrastructure.

Fremont, CA: When workplaces got shut down last year, the benefits of cloud telephony became apparent and small, and large firms alike began implementing it to enable remote work.

The technology that moves the corporate phone system to the cloud is known as cloud telephony. Cloud telephony provides scalable and dependable communication services for enterprises of all sorts and sizes without the hassle of developing and managing infrastructure.

Advantages of cloud telephony that go beyond remote work

  • Cloud telephony offers enterprise-grade communication for all teams

Field workers provide a substantial portion of labor in a variety of businesses. The majority of field workers now make calls on their cell phones. Some of them have two phones, one for business and one for personal calls. Is not only inefficient but also dangerous and undocumented.

Everyone in your company who needs to contact consumers may get the technology they need with cloud telephony: field sales agents, logistics and delivery workers, pop-up shops and promotions teams, events teams, and so on. Cloud telephony helps in tracking, monitor, and recording these calls as well.

  • It goes beyond just calls.

Beyond calls, cloud telephony may help with marketing campaigns. Both have proven to be popular engagement tactics in India; missed call campaigns and SMS marketing are available through Exotel. Paid advertising is also supported, with the channel or campaign-specific virtual numbers that may get used to tracking results.

  • Cloud telephony platforms offer better visibility into day-to-day operations.

In addition to recording all conversations, cloud telephony gathers operational data such as call volumes, incoming call channels, call timing, agent response times, call duration, and the average number of calls each employee makes.

It allows operations directors to track SLA compliance, make data-driven strategic choices, monitor and educate personnel, and save records in the event of a customer disagreement down the road.

  • Automatic updates

 Cloud telephony is continually upgrading because it is an internet-based service. It means users always have best-in-class communication technology, and the infrastructure is never at risk of becoming obsolete. Exotel also keeps customers up to speed on product upgrades in plain English so users can make the most of new features.