Enhancing Business Operations with Advanced VoIP Features

By Telecom Tech Outlook | Thursday, December 26, 2019

Over the last few years, Voice over Internet Protocol (VoIP) has become very common among organizations. VoIP comes with a range of benefits in terms of convenience and overriding costs. At the same time, VoIP systems also offer a wide range of advanced features. These advanced features have made VoIP systems a must-have for businesses

Fremont, CA: For any business to be successful, excellent communication is essential. Regardless of your area of business, it is necessary to have reliable and smooth lines of communication. Customers rely on your external communication networks to reach out to you, making it essential for the business. However, equally essential is a company's internal communication network, which enables them to handle and organize vital operations. Over the last few years, Voice over Internet Protocol (VoIP) has become very common among organizations. VoIP comes with a range of benefits in terms of convenience and overriding costs. At the same time, VoIP systems also offer a wide range of advanced features. These advanced features have made VoIP systems a must-have for businesses.

VoIP systems have meager installation costs and are also easier to maintain than traditional phone lines. There are little to no extra costs involved in setting up VoIP services, such as costly additional line rental charges. When compared to traditional telephones, VoIP offers much cheaper call rates, especially for long-distance calls.

With most VoIP systems being cloud-based, they are enriched with better accessibility and mobility. They facilitate making calls from anywhere as if you were in your office. This type of office setup is suitable for the new age mobile businessmen and fits perfectly for managing a remote team working from multiple static IP addresses.

Every business looks to grow, and by default, their communication systems need to grow along with them. This can be a cumbersome task when it comes to traditional phones as they can be expensive and also cause a lot of inconveniences. However, there is no such problem with VoIP. These cloud-based systems have high scalability and take little to no time in expansion.

Apart from these primary benefits, VoIP also comes with advanced features that support the overall growth of a business. Here are three advanced features of VoIP systems.

Call Transfer and Forwarding

Most often, small businesses lack the resources to be available on call 24 hours, even more, difficult when traditional communication systems are in place. With VoIP systems, companies can easily afford call transfer and forwarding features. VoIP systems are highly flexible, and it allows you to choose where each call should go. Calls can be transferred from a desk phone to a cell phone to a home phone until the right person receives the call. VoIP systems facilitate the transfer of active calls from phones and handsets with ease.

Call Monitoring, Recording, and Logs

It is essential to keep an eye on your staff and the calls they make, especially if you are in a regulated field. The advanced features of VoIP make this easy and straightforward. Top VoIP systems boast of live call monitoring, which allows the authorities to monitor the calls made in real-time. This will enable you to immediately pick up and correct mistakes or examples of bad practice. VoIP calls are easy to record, and most systems automatically record the calls. Call recording is now used commonly to train sales or customer service staff. Improving techniques by playing back calls is widely used in organizations today.

Audio and Video Conferencing

Big decisions require inputs from multiple people and departments. However, getting these inputs individually is not a feasible process. As a result, many businesses regularly hold conference calls. Top VoIP systems cater to both audio and video conferencing. The fast connections make conferencing more reliable on VoIP systems. Lagging and dropping out issues faced in traditional communication systems are almost non-existential in VoIP systems.

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