Five Important VoIP Features for Small Businesses

Catalina Joseph, Telecom Tech Outlook | Tuesday, July 20, 2021

VoIP is compatible with a wide range of devices, including desk phones and softphones. As a result, they can record and interpret a wide range of call data. Call session analytics, behavioral patterns, individual agent performance, and other factors are among them.

FREMONT, CA: VoIP is your best friend if you own a business. Voice over Internet Protocol (VoIP) refers to a wide range of technologies that use the internet to make and receive phone calls, as the name implies.

VoIP gives you a robust business tool for a fraction of the expense of setting up and maintaining a traditional contact center. It also comes with a slew of essential functions, like auto attendants, interactive voice response (IVR), voicemail, and conference calls.

Not every VoIP provider has the same set of functions. It's critical to select the virtual phone system calling features that your team will use today and tomorrow. Here are five important VoIP features for small businesses:

Advanced Call Management

Incoming calls can be prioritized, held, routed, or blocked with advanced call management. This function aids front-desk operations while reducing client annoyance. It also improves the quality and impact of VoIP calls.

Call Forwarding

Never let a critical call go unanswered. Regardless of where your staff is located, address consumer complaints.

Calls from office phones are routed to mobile phones or other specified devices. This function allows you to receive calls from anywhere and stay in touch with customers.

Call Routing

Your firm may organize how incoming phone calls are directed using advanced call routing. An inbound call can be routed based on the type of customer, the purpose of the call, the owner of the issue, the agent's performance, and the availability of personnel.

Call Notify

Be quick to respond to essential phone calls. When a specific call comes in, this function sends an email notification to authorized staff.

To improve the call-notify feature, define a set of call criteria. Use it to notify the appropriate account manager for a high-value customer, for example.

Call Analytics

Customer information can help you enhance your company. But first, you must gather and analyze a large amount of real-world data.

VoIP is compatible with a wide range of devices, including desk phones and softphones. As a result, they can record and interpret a wide range of call data. Call session analytics, behavioral patterns, individual agent performance, and other factors are among them.

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