Making "Hello" Easy with VoIP

Telecom Tech Outlook | Wednesday, September 23, 2020


In the recent past the voice over internet protocol (VoIP) companies have been mushrooming worldwide to work and provide services as well as integrate and stabilize the technology.

FREMONT, CA: A large number of providers have adopted session initiation protocol (SIP)-driven VoIP services, which holds the ability to incorporate everyday enterprise features to fulfill user needs. VoIP over time has become all-pervading and has a scope to replace every traditional form of phone services gradually.

What is VoIP?

Three main segments that comprise a telephone network are a core infrastructure, a connecting set-up, and a user premise. With the maturing VoIP technology, the focus shifted to keeping the core stable and heading off challenges with the internet and customer networks, but the balance now tends to concentrate on the maintenance of WAN or LAN networks for easy capitalization. 

Effective Operation:

A finely-tuned process built for effective utilization of all resources can enhance the operation standards and based on that the VoIP carrier industry can settle on calculating challenges in the core network. After measuring and monitoring the core network, operational managers changed the control standards for VoIP and made sure the engineers followed the process carefully. Changes made in the network were thoroughly verified, and some significant changes involved a beta release to the friendly customers, without affecting the existing customers.

Implementation of the operational effectiveness has helped in ensuring complete reliability and providing better efficiency and stability by dropping a considerable amount of customer disruptions.

Stand-Out Strategies:

Once the core network is stabilized, the management can look for strategies that can help the company stand out from the rest of the suppliers and vendors. The single factor that differs from C2C for VoIP business is the customers LAN since every customer has their networks structured by their preferred IT engineers, which they do not want to disturb. Meanwhile, the service providers have worked with network monitoring vendors to give deep packet inspection; the skill necessary to implement real-time solutions demands human intelligence. A complete understanding is essential about how the packet navigates through the LAN with tags and priorities.


Firms can mimic VoIP strategies by deploying engineers at the field level but creating a team of workers to invest their effort on every LAN issue needs a commitment from both managers and senior leaders. A hands-on technical leader is also essential to make the team, work directly with every customer by utilizing monitoring tools and providing reviews regarding the troubleshooting.