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In January, the organization introduced an ambitious multi-year transformation effort and committed to making its services more affordable and accessible for families to stay connected.
FREMONT, CA: Securus Technologies declared a new subscription pricing plan for phone calls designed to increase talk time with incarcerated loved ones while decreasing expenses. At participating correctional agencies, consumers would now have the option to choose a fixed-price monthly calling plan for intrastate phone calls as an alternative to the per minute models currently provided.
In January, the organization introduced an ambitious multi-year transformation effort and committed to making its services more affordable and accessible for families to stay connected. Securus directly engaged with justice-involved families, priorly facility customers, and incarcerated individuals to learn first-hand services, and improvements would be most profitable. Designed on the basis of this feedback, the newly unveiled subscription pricing model offers consumers a simple, pre-set monthly charge that enables even more phone conversations with loved ones while simplifying billing and payment.
Offerings will continue to evolve as Securus monitors customer and consumer feedback to the new plans. This consumer-focused new option is provided in conjunction with traditional per-minute rates giving consumers the flexibility to select the best option for their individual needs.
"We are constantly exploring different models and new technologies to keep families connected and improve the value of the services we offer to all stakeholders," said Dave Abel, President and CEO of Aventiv Technologies, parent company of Securus Technologies. "The subscription model was created by families, for families, to deliver the expense predictability they need with the opportunity they want for more time to speak with their incarcerated loved ones."
The subscription pricing plan is expected to launch by the end of 2020.
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