Significant Features in Telecom Billing Software

By Catalina Joseph, Telecom Tech Outlook | Monday, February 01, 2021

In today's scenario, e-bills are very useful for customers since they can be accessed on their computer screens and smartphones. It also protects telecommunications companies from difficulties in printing and processing bills.

Fremont, CA: Billing is one of the most important activities in the telecommunications services industry. Companies may present themselves as a prestigious brand if they use successful billing software.

The complexity of smartphone technology, combined with an increase in the number of telecommunications service providers, allows businesses to use a comprehensive billing system.

Let us look at some major features associated with telecom billing software that are essential for effective billing operations.

Customization for the Telecom Sector

Each telecommunications company has various processes related to bill generation and management, subscriber acquisition and inventory management. The billing software firm must therefore be able to provide personalised solutions as per the work of the telecommunications service provider.

Generation of the E-Bill

In today's case, e-bills are very useful for customers since they can be accessed on their computer screens and smartphones. It also protects telecommunications companies from difficulties in printing and processing bills. The billing system must also be able to produce electronic bills for subscribers.

Ability to Access Duplicate Documents

Lifeline telecommunications companies typically fail to screen non-eligible and duplicate customers if they receive an application.Good billing software allows these segments of businesses to easily track duplicate and non-eligible customers so that companies do not face losses. Identification is generally performed using the social security number and the date of birth of the claimant.

Multiple Payment Gateway Integration

Software must be integrated with all major payment gateways such as Ace Express, Paypal, MoneyGram and Western Union, and others.This will also help subscribers pay bills online via net banking and other similar methods. Customers can also conveniently pay bills from their mobile devices using this feature even if they're sitting in another part of the world.

Capable of Supporting All Business Models

As various telecommunications companies have different business models, such as postpaid, prepaid and hybrid, to name a few, telecommunications applications must be versatile enough to support any of these models. The programme must also be able to provide convergent billing solutions that produce a single bill for the various services provided by the organisation.