Telecommunication Trends to Have an Eye on in 2020

By Telecom Tech Outlook | Thursday, January 02, 2020

The field of telephony and communications has witnessed a global paradigm shift with the rapid technological advancements in 2019. Let us look at the developments which have already taken place and are going to affect the telecommunication space in the year 2020

Fremont, CA: Smartphones, IoT devices, and other high-speed wireless connectivity devices have made the world a smaller place to live in. Information, services, and content are available at finger-tip with the availability of such devices. The field of telephony and communications has witnessed a global paradigm shift with the rapid technological advancements. Having said this, it won't be wrong to say that we are moving towards a digital-first future. Let us look at the developments, which have already taken place and are going to affect the telecommunication space in the year 2020:

AI and related technologies

A technology worth watching in the telecommunication sector in the year 2020 is Artificial Intelligence (AI). AI and the technologies related to it, such as robotics process automation (RPA) and machine learning (ML), have been already introduced in this sector and are in use for some time. AI has transformed a whole lot of business processes from customer experience to marketing to end-user service delivery. Looking at the future, telecom operators are expected to re-engineer their networks with AI and machine learning to become smarter. They can have more accurate predictive analytics that can optimize critical processes like fraud detection, fault identification, and network maintenance. AI-led analytics frameworks can generate insights that enable better design, planning, and strategic decision-making.

5G - A Tangible Reality

Customers have been waiting for this, and it's been the topic of discussion for some time now. The low-latency telecommunications and higher bandwidth technology will improve as well as increase the network coverage and also address connectivity concerns. It is also expected to open doors for AI, machine learning, and edge computing to become an integral part of the process and applications delivered to the consumer. However, to support this, the government and enterprises will have to explore and enter robust partnerships and integrate technology with telecom companies.

Cybersecurity - Need of the Hour

A huge amount of sensitive customer information is stored with the telecom operators. They are the vehicles that drive our digital lives, and service outage from their end can disrupt a customer's life as well as the working of the businesses. These features make telecom companies a more worthy target for cybercriminals and threat players looking to breach data and networks at scale. Hence taking proper care of this data becomes extremely important for the telecom companies in the year 2020.