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It is worth noting that data related to service use will be stored in the BSS billing system, which can be extremely useful for telcos if properly handled and analyzed.
FREMONT, CA: The Internet of Things (IoT) and 5G have increased the complexity of telecommunications networks and facilities, dramatically increasing the bar in terms of effective telecom billing systems. CSPs are turning to more advanced and sophisticated business support systems (BSS) to simplify billing and other functions to meet the digital age demands.
The primary role of BSS in telecommunications billing is to handle payments and invoices between telcos and their customers. With a variety of business models and billing processes in place, it's critical that the BSS chosen is stable, dependable, and capable of meeting today's and tomorrow's demands.
E-billing is at the forefront of this. Simple types of digital billing, such as a paper invoice delivered in PDF format or equivalent, should not be confused with this. True e-billing, on the other hand, is interactive. It can be used by both B2B and B2C customers, who can access their invoices, receipts, and billing records, and handle settlements remotely and on their preferred computer.
Further, today's most advanced BSS billing systems can detect and delete duplicate records, lowering the probability of errors with any account or revenue model. This is critical from the customer's perspective because incorrect bills affect how a telecommunications company is perceived; it doesn't take long for consumers to start searching for a more dependable communications service provider.
Customers should be able to dig down into their personal accounts and backgrounds using BSS billing systems for telecommunications. It's worth noting that data related to service use will be stored in the BSS billing system, which can be extremely useful for telcos if properly handled and analyzed. Knowing all about individual customers (and consumer segments) allows operators to specifically tailor deals to the right customer at the right time.
Moreover, data from an advanced BSS billing system can be collected to provide insight into a telecom service provider's internal operations. When these processes are in place, the operator has comprehensive and valuable insight into business activities, including the relationship between subscriptions, use, return on investment, future planning, and more.
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