Three Major Trends in Telecom Billing Software

Catalina Joseph, Telecom Tech Outlook | Monday, February 01, 2021

One major trend is the significant change of billing software implemented as a traditional desktop application and hosted on a communication provider’s (CP) hardware to web-based applications hosted in the cloud.

Fremont, CA: The evolving market trends, innovative technologies, regulatory changes, and opportunities are constantly transforming the communication channel. A versatile and robust billing system that constantly evolves to keep up with the market is critical to capitalize on change.

Here are three trends changing the telecom billing software:

Move To SIP, Hosted and Convergence

There will be a major shift towards bundles and subscription-based contracts. This change, along with the increased pressure on margins that SIP telephony will make it more crucial for billing platforms to offer inclusive reporting to recognize unprofitable customers and services.

Expectation and Availability Of Data

There is a significant requirement and expectation for real-time data to be made accessible. The demand comes from different supply chain links and from end-users customers, who want self-service access to real-time data to secure themselves from unexpected costs. Additionally, customers want and demand active support and security to be offered by their CP. Thus, CPs need to help identify expensive calls and occurrences of fraud.

Cloud, SAAS, and Integration

One major trend is the significant change of billing software implemented as a traditional desktop application and hosted on a communication provider’s (CP) hardware to web-based applications hosted in the cloud.  This provides CPs with benefits such as enhanced mobility, higher accessibility, and robust disaster recovery. It also eliminates the need to buy expensive hardware and pay for existing maintenance of the platform’s environment.

It also helps integrate with other back-office solutions because the development of extensive APIs is a requirement for building web-based software.