Three Trends Transforming Telecom Billing & Charging

Telecom Tech Outlook | Monday, April 19, 2021

Three Trends Transforming Telecom Billing & ChargingSince the infrastructure surrounding 5G supports spending limit control features, enabling customers to track and consume within their defined limits, charging systems must respond more than ever by responding in real-time.

FREMONT, CA: The launch of 5G, along with an increase in digital offerings and a need for service innovation, has resulted in more diverse product portfolios and a reshaping of telecom billing. Different CSPs (Communication Service Providers) have implemented different strategies and business models to stay competitive in this new world. This has resulted in a greater variety of offerings and an overall better customer experience, including diverse pricing models and, most importantly, billing.

Here are three trends transforming the telecom sector:

AI/ML Techniques

Top 10 Telecom Billing and Revenue Management Solution Companies - 2019The telecom industry, like many others, has welcomed the benefits of artificial intelligence (AI) and machine learning (ML). These solutions have aided CSPs in moving forward with automation, especially in zero-touch operations for bill-run processes. They can also help billing systems understand the data sets used in bill runs using machine learning models that not only automate but also handle pre and post-bill checks. Not only does this improve internal operating performance, but it also improves the external consumer experience by providing timely and correct bills.

Policy Management

With the introduction of 5G, it was clear that billing would need to change to accommodate regulation and QoS-based real-time charging of non-telco events. While some CSPs have disrupted the 5G market by charging customers based on the quality of service (Network slice – embb, uRLLC, mMTC), many others continue to charge and bill customers based on conventional product/plan-based charging.

Network slicing has the advantage of allowing operators to create private cellular networks for large businesses or use them for dedicated applications. Since the infrastructure surrounding 5G supports spending limit control features, enabling customers to track and consume within their defined limits, charging systems must respond more than ever by responding in real-time.

IoT & M2M

IoT and M2M are two of the most critical sectors in this space, powered by the needs of various industry verticals. IoT and M2M are becoming increasingly essential in powering an industry-agnostic charging system that can charge telco and non-telco events while still being versatile enough to bill all types of customers and produce invoices in whatever format and currency the customer requires.

See Also: Top Artificial Intelligence Consulting/Service companies