Telecom Tech Outlook Weekly Brief
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The world is changing and getting digitalized with each passing day. With this digitalization, customer's expectations are also rising. The latest technology trends are helping the operators to provide improved communications facilities, with an increase in revenue generation too.
Fremont, CA: It is no strange that the telecom industry, which makes conversation happens on a global scale, is adopting the cutting-edge technology with each passing day. The latest technology trends are helping the operators to provide improved communications facilities, with an increase in revenue generation too.
The world is changing and getting digitalized with each passing day. With this digitalization, customer's expectations are also rising. With smart devices and high-speed internet, people can communicate with family and friends from anywhere in the world. Hence it is becoming a challenge for the telecom service providers to meet up the expectations of the customers and provide them the best service. Though there are few challenges adopting technology in the telecom sector, it also provides an array of opportunities, and to make better use of the opportunities, one has to identify the technology trends.
Let's look at some technology trends in the market available for the telecom companies.
Big Data Analytics
Every telecom company is working to improve its bottom line and enhance customer satisfaction level, and big data is helping them to achieve this goal. The data collected by telecoms like customer care call records, social media chatter, network traffic, etc. to understand the sentiment and intent of the customers can be analyzed using big data to gain intelligence and take responsive actions.
Generally, the telcos have to deal with the customer base. Managing such a huge database is not an easy job. Hence, they maintain round the clock support services. Chatbots can be of great help for those impatient customers who expect companies to solve their issues as fast as possible. Chatbots are the best information acquisition tools that offer 24*7 support assistance to customers.
Complex transmission activities in a telecom company is undertaken by multiple entities and stakeholders. The involvement of such a huge number of stakeholders gives rise to transparency issues. Blockchains could solve any such disputes through its decentralized, immutable, and tamper-free attributes that embed trust into every use case it offers.
Robotic Process Automation
It allows companies to reduce operating costs, bring efficiency and accuracy into their operations, and enhance the overall customer experience. The RPA is powered by AI, which enables the software robots to reach a level of sophistication where they can sense, analyze, and comprehend any situation.
These innovative technology trends in telecom will surely transform the existing business models, enhance customer satisfaction levels, and increase the revenue generations.
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