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Fremont, CA: The telecom industry is facing several looming challenges, including network load and infrastructure optimization, efficiently addressing subscriber grievances to decrease churn, and improving telecommunications security.
Xplornet Enterprise Solutions, the largest rural-focused Internet service provider in Canada, has selected Alianza, a provider of the leading full-stack cloud communications platform for service providers, to be the backbone of its new business cloud communications offering. The telecom industry is facing several looming challenges, including network load and infrastructure optimization, efficiently addressing subscriber grievances to decrease churn, and improving telecommunications security.
Xplornet Enterprise Solutions' flexible and dynamic cloud-based solution is an all-in-one communication suite that enables business customers to chat, talk, meet, and share across their devices. It was designed with mobility and team collaboration in mind. Enterprise customers can now access their business voice features via Cymbus desktop and mobile apps, which provide a unified interface for accessing calls, chat functions, voicemails, and video collaboration tools.
Business customers no longer need to depend on third-party communication apps like Slack, Zoom, or Microsoft Teams because Cymbus provides all of the communication tools they require in a single solution.
Recognizing the growing demand for unified, voice-first business communications, Xplornet Enterprise Solutions sought turnkey solutions that would allow them to rapidly expand and evolve their service offerings as customer expectations shifted. During the search, several important factors were taken into account, including carrier-grade reliability and security, flexibility, scalability, and remote deployment. Alianza was chosen after a thorough search.
"Alianza's new Cymbus Business Cloud Communications is set to position Xplornet Enterprise Solutions as a leader in Canada's business VoIP solutions market. Like Enterprise Solutions, Alianza recognizes that each business is unique with different requirements. The scalable, customizable and easy-to-use features of Cymbus will allow us to deliver another valuable solution to our Enterprise customers," remarked Robbie Zetariuk, Vice President, Xplornet Enterprise Solutions.
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