customer-experience

Rich Communication Services (RCS) are here - What you need to know
Telecom Tech Outlook >> cxoinsights

Chris Drake, CTO, iconectiv

Imagine a group of people in a chat session engaging with various businesses to purchase movie tickets while chatting, book a restaurant reservation or see directions all in unison. That is pretty rich. In the past year, the advanced messaging...

Integrating Value-Added Services in Customer Experience and Service
Telecom Tech Outlook >> news

Customer service and experience are essential for successful business and authority personnel to strive constantly to improvise it. Basic customer needs such as maintenance and repair service are simple to understand. Whereas, the tough task is to...

Meet the Digital Field Workers
Telecom Tech Outlook >> news

The fieldworker doesn't mean the physical worker anymore; the technology has gifted the Communication Service Providers with the digitally enabled service professionals i.e., the digital field worker Fremont, CA: With digital technologies...

Telecom Analytics Optimizing Customer Experience
Telecom Tech Outlook >> news

Telecom Analytics enhanced the telecom sector by providing efficient ways to manage the data produced and leverage it to optimize the customer experience Fremont, CA: Telecom Analytics has seen a sudden boost powered by computing, storage, and...

Telavox: Simplifying Business Communication
Telecom Tech Outlook >> vendor

Viktor Karlsson, CEO

Telavox develops a world-leading communication platform with solutions for smart and efficient telephony, PBX, chat, video and much more. On a mission to simplify business communication and collaboration, the company employs 250 passionate people...